Return & Refund Policy

Return & Refund Policy

At Hmzone your satisfaction is our priority. We offer a 7-day easy return & replacement on all products.

7-Day Replacement

If your item arrives damaged, defective, or is not what you ordered, you can request a replacement within 7 days of delivery. The product must be unused, in its original packaging, with all accessories intact.

How to request a return

• Message us on WhatsApp at +92 325 0190196 or email hmzone.pk@gmail.com within 7 days of receiving your order.
• Share your order number with a short photo/video of the issue.
• Our team will guide you through replacement or refund.

Refunds

For prepaid orders, approved refunds are processed to your original payment method within 5–7 business days. For Cash on Delivery (COD) orders, refunds are made via bank transfer or Easypaisa/JazzCash after the returned item is received and inspected.

Non-returnable items

For hygiene reasons, used earbuds/headphones and items without original packaging cannot be returned unless faulty. Return shipping for defective or incorrect items is covered by Hmzone; change-of-mind returns may incur a delivery charge.